Privacy Policy

Information We Collect

Personal Information You Provide

When you request a quote, place an order, or contact us, we collect:

• Name and organization/team name
• Email address
• Phone number (optional for standard orders, required for rush orders)
• Order details (garment type, sizes, quantities, print locations, turnaround preferences)
• Special requests or notes you provide

Artwork and Design Files

When you upload artwork for printing, we collect and store the files you provide. These files are stored securely in our Supabase database and are used exclusively for production purposes. We retain artwork files for the duration of your project and for a reasonable period afterward (typically 2 years) to facilitate reorders and address any quality concerns.

Automatically Collected Information

We use Google Analytics 4 (GA4) to collect anonymous usage data about how visitors interact with our website, including pages viewed, time spent on site, and general location (city/region level). This data is aggregated and anonymized—we cannot identify individual users from this information.

How We Use Your Information

We use the information we collect to:

• Process your quote requests and orders
• Communicate with you about your project (email confirmations, status updates, delivery)
• Produce your custom screen-printed products
• Provide customer service and support
• Improve our website and services
• Send order confirmations and receipts
• Respond to your inquiries

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Data Storage and Security

Your personal information and artwork files are stored securely using Supabase, a secure cloud database service with industry-standard encryption. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

Sharing Your Information

We may share your information only in the following limited circumstances:

• Service Providers: Shipping carriers and delivery services to fulfill your order
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Protection: To protect our rights, property, safety, or that of our customers

We do not share your information with third-party advertisers or sell your data to anyone.

Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to our record-keeping requirements)
• Opt out of receiving non-essential communications from us

To exercise these rights, contact us at hello@theblackbell.com

Cookies and Tracking

Our website uses cookies and similar tracking technologies via Google Analytics 4 to understand how visitors use our site. These cookies collect anonymous data and do not personally identify you. You can control cookies through your browser settings, though disabling cookies may affect some site functionality.

Data Retention

We retain your personal information and artwork files for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Artwork files are typically retained for 2 years to facilitate reorders and address any quality issues.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: